Airline Operations

We work with airline groups across commercial, regional, and hybrid models on every layer of their operations ranging from passenger service systems and global loyalty programs to baggage tracking, MRO integrations, and platform migrations. Our dedicated team has advised on system transitions affecting 40+ jurisdictions, contracts with leading OEMs and IT vendors, and payment and tokenisation structures for loyalty and booking platforms.

Work Highlights

Advised one of India’s largest full-service airlines on deploying one of India’s first comprehensive in-flight connectivity services and its arrangements with satellite providers and telecom licensees.

Assisted an Indian airline with integrating with in-flight entertainment platform providers, and structured global content licensing requirements for the provision of services on domestic and international routes.

Advised a leading airline on structuring one of India’s first air-to-ground internet services to be offered on domestic airline routes.

Negotiated aircraft software implementation arrangements with a French aeroplane manufacturer for one of the world’s largest aeroplane orders.

Assisted a leading Indian airline in integrating with a leading global SaaS solution for the operation and management for its flying school.

Structured cargo digitisation for a leading South Asian airline, integrating tracking software with existing operations.

Supported global migration of passenger systems from a technology solution for low-cost carriers to a solution that supports full-service carriers.

Advised India’s national carrier on the implementation of a global baggage tracing system.

Assisted two major Indian airlines with their loyalty programmes.

Negotiated adoption of MRO software from a global systems leader, covering multi-fleet operations and hosting terms.

Advised on the white-labelled integration of an airline’s ticketing system with an NDC-compliant agency platform, enabling direct, real-time access for travel agents and reducing dependence on intermediary platforms.

Key Experts

Matthew Chacko
Mathew
Chacko
Aadya Misra
Aadya
Misra
Ada Shaharbanu
Ada
Shaharbanu
Soumitra Ponkshe
Soumitra
Ponkshe